Frequently Asked Questions Lagrange

Vous trouverez sous ou sur votre produit, une étiquette avec une première série de 6 chiffres : il s'agit de la référence. En dessous, vous trouverez une seconde série de plusieurs chiffres qui correspondent au numéro de suivi.

The oxidation of your base is due to the placing of the stone when it is not completely dry. The stone is a porous material, it may, after cleaning and drying, it may continue to exude moisture. We advise you to store the stone apart from the base.

The rough edges are quite normal because the stone is a natural volcanic stone.

Yes, over time the stone will darken, eventually reaching a solid color.

After cooling, we recommend you turn the product upside down and pass a damp sponge with  a little dish soap between the base and the glass.

Our Raclette Transparence® is made with tempered glass plates, and were not designed to cook food on the top shelf. This is intended to keep potatoes warm in a suitable dish.

This device is not designed to make large cotton candy like at the fair, the size of the vessel being restricted. It is not intended for professional use.

It is made of stainless steel.

Yes, it is normal that your kettle stays on, there is a light indicating that the latter is connected. The indicator for the last selected temperature remains lit (the default temperature is 100 ° C).

A fondue pot with ceramic lining is more scratch resistant and more environmentally friendly than a fondue pot with non-stick coating made of Teflon.

Sticking can have several causes: a lack of fat in the dough, poor lubrication of the plates or an excess of sugar in the dough. In order to remove the waffles easily, we advise you to properly lubricate your plate as soon as the preheating unit is completed (minimum 15 min), to a relatively thick and slightly sweet dough, and ensure that the waffle is done (minimum 3 minutes) before trying to open the device. If despite this, you realize that your waffle sticks to the walls of the plates, pass the tip of a knife between the waffle and the plate to assist in the release. On the other hand, it is essential to think about flipping your waffle iron when the waffles are cooking.

To clean the plates, it is advisable to soak in warm water and dish soap and then rub with a nylon brush. It is important not to use abrasive or corrosive products which could damage your plates permanently. The dishwasher is also forbidden because products can deteriorate the aluminium.

If your plates are shiny but have brown spots, this is normal. However, if your plates are matified is that they have either been placed in the dishwasher or cleaned with a corrosive product, which is not recommended.

Use an oil-soaked paper towel if you regularly use your crepe maker, otherwise use a sponge with a little dishwashing liquid.

No the 2 devices have been designed differently from a technical point of view, the plate and the grill are not interchangeable.

When the yogurt cycle ends, the machine beeps every 3 seconds until you press the "start / stop" button. This signal allows you to not forget to put your yogurt in the fridge.

The program helps manage the yogurt cooking time : it takes 8 to 10 hours to prepare yogurt with whole milk, 10 to 12 hours for yogurt semi-skimmed milk and 12 to 14 hours with skimmed milk.

Yes, the containers can go in the dishwasher, but without the lids. The lids must be washed by hand to avoid yellowing or malformation, and to ensure that the sticker doesn't wash off.

For firmer yogurt, increase the cooking time, or add 5 teaspoons of powdered milk to your mixture. We recommend using whole milk which ensures a creamy smooth texture.

We test our machine with "standard" milk, normally found in supermarkets (cow, goat and soy milk) If you wish to use different kinds of milk, we suggest you do your own experimenting.

The quality of the milk used has a strong impact on condensation. The use of skimmed milk increases the amount of condensation in the yogurt maker.

If you use partially-skimmed or skimmed milk, this can give a watery texture to your yogurt.

The fermentation cycle could have been too short and the yogurt has not properly cooked.

Perhaps the active cultures are no longer active, or not enough was added to the mixture.

If the yogurt maker was opened, jostled or moved during the coking process, this can also have an impact on the texture of the yogurt.

The fermentation time was too long, reduce it for the next batch.

The yogurt maker and the cheese maker are two separate appliances which operate at different temperatures. It is therefore not possible to make cheese in the yogurt maker, or yogurt in the cheese maker.

The cover of the yogurt maker is made of SAN, which is a food-safe material. Heated to 45°, it presents no health risks.

Once you have programmed your machine and you start the cycle, the screen will display the remaining time, hour by hour.

This is the Best Before date. 

For a firm and creamy cottage cheese, use whole milk products. At the end of the cooking cycle, the mixture will still be hot, and therefore a more "watery" texture due to the heat, this is not the final result. We recommend putting the yogurt in the refrigerator for up to 30 minutes to allow it to cool and become firm.

Use fresh whole milk and small cheese strainers. Follow the instructions in the user manual.

Use fresh whole milk and small cheese strainers. Follow the instructions in the user manual.

Use whole milk UHT and a large cheese strainer. Follow the instructions in the user manual. For a more liquid cheese prefer semi-skimmed UHT milk.

The temperature in the enclosure is 35°C. The cheese maker produces heat very close to body temperature, making it almost undetectable.

Yes, the yogurt pots can be put in the dishwasher, however we recommend washing by hand to prevent damage in the long term.

The lactic ferment can be:

A sample from previous batches, up to 8 times.

Supermarket cottage cheese (with nothing added)

If possible, use whole milk products for best results.

Rennet is available in pharmacies, specialty garden stores and organic markets.

You can substitute rennet with lemon juice or vinegar, which will have the same effect, but give a stronger taste to your yogurt.

It is recommended to respect the order of ingredients as per the recipe: mix the culture, slowly add milk, beat together, add drops of rennet. If you don't follow this process, you could risk "deactivating" the culture.

With the cheese maker you can make fresh cheeses: cow, goat or sheep (if you find a suitable culture), that you can choose to enjoy fresh or drained.

Refining is a particular discipline, it requires patience and a great deal of rigor and hygiene.

As for the realization of the type of cheese "AOC" known and recognized, it is necessary to have specific strains of bacteria, in lost cases it is best left up to professionals!

No, the containers sold with the cheese maker and as separate accessories are made of polyproplene that contain no phthalates or BPAs

The drying time shown in the tables of the manual are only given as an indication. Several factors influence the exact duration of dehydration: category, size and quality of food, quantity placed on trays, atmospheric conditions (humidity, temperature ...) and personal preferences. You can reduce or increase the drying time if necessary.

The trays cannot be put through the dishwasher as the temperature is too high and can warp the shape of the trays.

The spike isn't meant to cook the buns, merely warm them and make the imprint for the hot dog to sit in. The hot dog itself will warm the bread.

No, if you leave the ice cubes in the tray, they will progressively melt.

No, you may damage the system of your machine as syrups contain sugar.

This device is not intended for professional use and should not be used continuously.

For the removable tray, soak in warm soapy water. Scrape the remaining residues with a spatula and scrub with a sponge. Dry well. For impeccable results, there are products available for ceramic glass.

For the fixed trays, clean with a warm soapy sponge. Do not use an abrasive or metallic sponge, as you risk scratching the glass. Gently turn the appliance over to clean the under side of the glass plates. Dry with paper towel.

Clean with a non-abrasive sponge and warm soapy water.

Do not scrub or scrape the skillets with metallic objects or abrasive products as you could damage the non-stick coating. They are also dishwasher safe, except those with wooden handles. 

The fondue pot can hold 1L of oil. (1.2L max.)

The ceramic pot is designed to be non-stick. It is scratch resistant and more environmentally friendly than a pot coated with non-stick or Teflon coating.

We recommend washing by hand.

There are no plates for mini waffles for this model.

This is due to the ingredients used to make the ice cream. It's the same for store-bought ice cream: chocolate will always be firmer than vanilla (due to fat content). We recommend taking the ice cream out of the freezer a few minutes before serving.

Some flaking is normal, yes. All water-based recipes have the tendency to flake.The texture of a sorbet won't be the same as ice cream.

No, you can only make traditional ice cream and sorbets.

If you notice a longer freezing time than what is noted in the instructions, try adding 30ml of sugar-free alcohol (vodka, whisky, pure alcohol with minimum 40% proof) into the fixed tank.

If the blade is no longer turning it means your mixture is ready.

It is possible but not recommended, the more trays, the more the heat disperses and rises to the top.

Place it between the blade and the bowl.

We recommend putting the blender on the base and turning counter-clockwise.

For a smooth mixture, and to avoid overheating, we suggest putting liquids in first.

The wood we use is either beechwood or rubberwood, both of European origin and environmentally sustainable.

It is not recommended to use an extension cord. If impossible, be sure to use one that is in good repair.

It is recommended to store your appliances in a cool dry place.

Your immersion heater is equipped with a safety feature, if it is used without water, it will turn itself off.

No, use with liquids other than water is not recommended. You can heat tea or coffee, as they do not contain sugars.

For smaller models, around 8-10 minutes, and for bigger models, 2-3 minutes.

Cut your meat into thin oblong slices. This machine is designed to cook small pieces of meat to compliment your other dishes, it is not designed to cook large pieces of meat like a plancha or barbecue.

The stone is a natural material which can sometimes be subject to small fissures accumulated with repeated use. This is a very rare phenomenon.

In order to protect the electric components a "cold zone" was created at the base of the burner.

We recommend taking the cheese out of the refrigerator one hour before eating, and to pre-heat your raclette machine.

The markings are a point of reference for the type of fondue you're making. We recommend level 2-3 for chocolate, 3-4 for cheese and 3-4-5 for oil or broth based fondue.

Just before using the machine, wipe the glass surface with a paper towel coated in olive oil.

Wash the glass shelves with a non-abrasive sponge and warm soapy water. You can hand wash or put in the dishwasher.

Clean them with a non-abrasive sponge in warm soapy water. Do not scrub with metallic or abrasive objects, as this can damage the non-stick coating.

The markings are a point of reference for the type of food you are cooking, as different foods require different cooking temperatures.

This is a manufacturing default which is covered by the warranty.

Clean the cooking surface with paper towel, then with a damp sponge and a small amount of liquid detergent. Wipe clean with a sponge and let dry. Caution: do not use a metallic sponge or scouring powder.

We recommend greasing the edges of the stencils so that the crêpes don't stick.

You can use any kind of soup ladle (+/-80ml) to make large crêpes.

Clean with a soft sponge and warm soapy water, rinse and let dry.

Caution: Do not use a metallic sponge or scouring powder.

The stencils are dishwasher safe.

Yes, steam is normal, it doesn't harm or damage the appliance.

90ml- 1 ladle= 1 maxi waffle or 3 mini waffles.

2cm thick for a dimension of 15 x 10 cm

2cm thick for a dimension of 10 x 4.9 cm

It takes about 6 minutes for the waffle to cook through, though this can change depending on the temperature and the consistency of the batter. We recommend using room-temperature batter to reduce the cooking time.

Typically, after soaking a few minutes, clean with a soft sponge soaked in mild detergent and rinse with warm water. Dry thoroughly before putting the trays on the appliance.

Once the light turns off, your waffles are ready. You can close the appliance and prolong the cooking time if they are not yet golden to your liking. If they are overcooked, try taking them out a bit earlier next time.

According soft or crispy, 4 to 6 minutes

1.5 cm thick for a dimension of 15.5 x 10 cm

No, the tongs are only for making croque monsieurs and panini sandwiches.

You can customize your waffle with the help of the display screen.

The dial selects the color of the waffle by adjusting the temperature.

The selection button lets you choose the cooking time ahead of time:

-Faster cooking time for waffles that are soft on the inside and crunchy on the outside.

-A slower cooking time for an even crunchier waffle all the way through

For a croque monsieur or panini, select 2.5 and soft

For cooking meat, select 2 and soft

At the end of the reheating cycle and the end of the cooking cycle.

The green light is to signal the end of the preheating cycle and end of cooking cycle. The orange light is to signal that the power is on.

After a few minutes of soaking in warm soapy water, clean with a soft sponge and rince. Dry well before replacing the plates on the appliance.

Soak for a few minutes in warm soapy water and wipe with a soft sponge. Dry well before replacing the plates on the appliance.

Yes, the containers are dishwasher safe, but a bottle brush is provided in the kit for optimal cleaning.

To clean the stone, you must first scrape the surface of the stone with a metal scraper to
eliminate most of the cooking residue.

Clean the stone surface with a sponge and water without liquid dish soap. Never put the stone in the dishwasher and do not soak.

Use of steel wool or scouring pad is possible but may erase the glossy appearance of the stone (no impact on the functionality of the stone).

To prevent the phenomenon of cold food sticking to a hot surface , we suggest you remove the food from the refrigerator 2 hours before cooking. You can also lightly oil the stone just before the placing of food. Moreover, don't try to flip the meat immediately after they have been placed on the stone, but wait for the meat to cook a little so it releases its juices to make it less difficult to flip.

Yes, this is normal, it is a feature that lets you know that the kettle is properly plugged in. The screen indicated the temperature and quantity of the water.